General Return Policies https://www.schweser.com.sg/help/return-policy/
Refund/Cancellation/Product Return Policy: Purchases of product packages, downloads, eBooks, electronic and online products/services, extended online access and previous year sales are final and non-refundable. Cancellation or Return of any individual component contained within a product package will require the remaining items to be charged at full retail value plus S$50 administrative fee. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer. Returns of print materials will be accepted within 14 days of the delivery date. No returns will be accepted less than 30 days prior to the exam date, regardless of when the order was delivered. All returns are subject to a restocking fee of S$50. Materials must be returned in like-new, resalable condition and in the original packaging and/or shrink-wrap in order to be considered for a refund. Requests for orders to be cancelled after processing will result in the refund being less S$50 restocking fee. If the order has been shipped and is in transit with courier service, the refund amount will be less the shipment costs, in addition to the S$50 restocking fee, once the order has been returned. You must contact Kaplan Learning Institute via phone (+65 6733 1877), or email [kli.sg@kaplan.com], to obtain a Refund Form to include with items being returned. Refunds will be issued to the original payment method within 30 business days after the return is received.

Please return the materials, along with a copy of the original invoice and Return Form to:

Kaplan Learning Institute - Kaplan City Campus @ PoMo, 1 Selegie Road, Level 6, PoMo, Singapore 188306

Program Cancellation / Refund Policy: (In-Class and Online) Refunds will be issued, not inclusive of S$100 processing fee, if the cancellation request is received by Kaplan Schweser 30 days in advance of the program/review start date. No refunds can be granted if cancellation occurs less than 30 days prior to the program/review start date, or if a registrant fails to attend. For more information regarding administrative policies such as complaint and refund, please contact our office at +65 6733 1877. Online Product Cancellation / Refund Policy: Cancellation requests for SchweserPro™ - Online Version will be accepted within the first 10 days of online access being granted. Refunds will be issued, not inclusive of S$50 administrative fee and the amount of the refund may be prorated as determined based on amount of usage of online resources. After the expiration of this 10 day period, no refunds will be granted. No cancellation requests will be accepted less than 30 days prior to the exam, regardless of when online access was granted.

Discount / Refund Policy: Requests for discounts/refunds will be considered within 30 days of the date your order is processed for fulfillment. We are unable to honor discounts or issue refunds for orders processed beyond that time frame. Discounted pricing may not be combined with any other offers, discounts, or promotions. Please Note: Terms and Conditions are subject to change without notice, please review periodically. Please refer to the overleaf on the system requirement.

Confidentiality Clause: This information you have provided will be treated with the strictest confidentiality and in accordance to the Kaplan Privacy Policy. http://www.kaplan.com.sg/about/privacy-policy/. By signing this form, you give consent to our use of your information.

Schweser’s Commitment to Your Success in the CFA® Program

Nothing in life is guaranteed. That’s why The Schweser Commitment has been put in place. We’re so confident that your dedication and our study materials will help you pass the CFA exam, that should you need a second chance, we’ll pay for your entire 2020 exam prep package. At Schweser, success is our currency. To be eligible for the Schweser Commitment, you must meet the following criteria:

  • Available for 2019 purchasers of the Essential, Premium, or PremiumPlus™ Packages.
  • You must answer at least 50% of your available online questions (i.e., QBank, Self-Tests, and Practice Exams).

If you meet these criteria and must retake your 2019 CFA exam, you will receive the same study package FREE of charge for the 2020 exam season. If you don’t meet these criteria, you can still receive PassProtection™ which entitles you to up to 50% off your same-level purchases for the following exam season.

PassProtection™

Our original PassProtection™ was developed as a safety net for walking the high wire of the CFA exam. Discounts are based on a qualifying product purchase by a candidate/repeat customer who is retaking the prior year’s level exam.

  • 2019 PremiumPlus™, Premium, and Essential Package purchasers, who will retake the exam for the same level in 2020, are eligible to receive 50% off PremiumPlus™ and Premium Packages.

To be eligible for the Schweser Commitment, you must meet the following criteria:

  • Available for 2018 purchasers of the Essential, Premium, or PremiumPlus™ Packages.
  • You must answer at least 50% of your available online questions (i.e., QBank, Self-Tests, and Practice Exams).
  • You must score at least 80% correct on the questions answered. You have unlimited attempts at each question.
  • Your Performance Tracker dashboard will turn from red to green when your Questions Used shows at least 50%, and Your Score shows at least 80% correct.

To redeem or see if you qualify for the PassProtection™ discount, call Kaplan Learning Institute at +65 6733 1877. For the PassProtection™ discount to be applied, Kaplan Schweser must receive written authentic documentation of your 2018 CFA exam results (Pass / Fail notification) and enrollment at the same level for the 2019 exam. Your order will not be processed until this written documentation is both received and verified by Kaplan Schweser.

Shipping costs, customs fees, duties and / or taxes are extra. To participate in the offer you must call and request the discount at the time your order is placed. Online orders for this discount will not be accepted. This offer cannot be combined with any other offers, discounts, or promotions.

Pre-Orders: We will notify you to collect the available products via phone/email when it arrives to Singapore. Original receipt must be presented for collection. We strongly advise you to pre-order your materials. If you are unable to self-collect, you may authorize (in writing) a third party to collect on your behalf, and the person must present the original receipt.

Walk-in purchase: Products may not be fully available for walk-in purchase.

Copyright: Kaplan Schweser’s study materials are protected by the laws of copyright of the United States and other countries throughout the world. Unauthorized reproduction of these materials, or portions thereof, in any form whatsoever,is strictly prohibited.

Terms and Conditions are subject to change without notice.